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Usually, email is quick. You hit "Send" and seconds later your friend replies with a smiley, or the boss confirms your meeting invite, or your crush cancels your lunch date and you know not to show up.

But sometimes, the message doesn't get there in time. You question your comedic abilities as your joke is left dangling without response, emoticon or otherwise. The boss misses your big presentation. You're left alone at the sandwich shop with an extra egg salad sandwich and a broken heart. Then, the email arrives, too late, and you find yourself wondering why your email service provider didn't deliver your email. How hard can it be?

The problem starts with spam.

Don’t get us wrong, the proliferation of free email service providers is great. Increasing access to such a basic element of internet infrastructure is something we can definitely get behind. But it also makes an email address completely disposable. Spammers can easily obtain an email address, use it to send out a large amount of material in a short amount of time, and toss it away once it gets identified as a spammer address.

Sometimes these spamming campaigns can be epically massive.

The primary tool mail providers have for combating spammers consists of blacklisting and greylisting.

You’re probably familiar with these concepts. A blacklist is a list of permanently blocked users. In the context of spam, a user could be an email address, an IP address, or even a whole relay server.

A greylist is the same concept but consists only of temporarily blocked addresses.

Delivery of messages from a blacklisted or greylisted user gets delayed. This gives email providers time to identify and flag the potential source of spam.


What we see happen sometimes with Gandi Mail is that mail providers (especially freemail providers) add our mail relay servers to their blacklists or greylists if our users send too many emails within a given period of time. Sometimes our relay servers can be added to such a list even when the high volume is attributable to legitimate traffic.

To be clear: email to these providers does arrive, but sometimes with some latency. We are constantly working proactively to avoid being blacklisted or greylisted and to remove our servers from blacklists and greylists as quickly as possible.


If you notice a delay in mail delivery from your Gandi Mail address, then, we have a few recommendations on how to proceed:


1. Check our status page at status.gandi.net

This page is updated with information about known outages and delays that may effect email coming to or from Gandi Mail.


2. Get the headers

The full headers of an email show the delivery path of the email. They furthermore provide a “Message ID” we can use to check our mail servers for more information. The headers are essentially a log of which servers an email passes through. When a message is received by a new server, that server puts a timestamp on it.

An email’s headers show where an email went and how long it took to go from place to place. That will identify where the delay occurred. Every mail client has a different way to get an email’s headers, so if you don’t know how to get your headers, you’ll probably need to search the web for “how to view message headers in [your email client].”

If you don’t know how to read mail headers and want to see for yourself, there are great tools online for doing so, like mxtoolbox.


3. Contact Customer care

If you don’t see anything on the Gandi status page about mail delays but you see a delay in your mail headers or just don’t know how to get them or interpret them, Gandi customer care is always a resource you can depend on to help you out. You can feel free to contact them using the online contact form, or by our online chat. If you can attach your mail headers that already gives us a good start.


Mail latency is not ideal. It can cause real-world problems. But so can spam and freemail providers do need to do their best to protect their networks. Gandi works hard to address blacklisting and greylisting of our servers and other sources of latency as quickly as possible.


Sometimes, we need your help, though. So if you see something, say something. And remember: if your friend, your coworkers, or your crush (or anybody else for that matter) have a domain at Gandi, they can use Gandi Mail, too, instead of the freemail provider they may have now. Every Gandi domain comes with five mailboxes, a thousand forwarding addresses and 1 Gb of storage for free.


After all, it’s nicer to have an email with yourname@yourdomain.tld? than just yourname@freemail.com, isn’t it?

PIR, the registry of the classic .org TLD, will be applying a price increase on all .org domains starting August 1, 2016 at midnight UTC.

For Gandi customers, this means a price increase of $0.53 on all operations, including registrations, transfers, and renewals, bringing the annual price at A rates from $16.67 currently to $17.20.

So if there’s a .org you've always had your eye on, if you’ve thought about transferring one in to Gandi before, or especially if you have a .org at Gandi that you plan on keeping for a while longer still, we recommend doing so before August 1st rolls around and at that, renewing for the maximum allowed time (up to 10 years).

Depending on the number of .org domains you own, you could end up saving quite a bit by acting now rather than waiting for your domains to expire.

Renew domains.
Transfer domains or read our transfer process walkthrough.
Register new .org domains.

Two important considerations whenever you pick a hosting service are how much control do you need to have over what elements and what kind of technical skills do you have to work with.

So to help make the differences between different hosting options clear, we have peeled back the layers of a standard website and looked at the level of expertise you would need to be able to manage your site from that layer.

We broke down hosting options on a scale showing both the level of control you get at each level and the technical knowledge required:

Hosting Options

In summary:

Content is just that: what you or anyone else sees when navigating to the site. If all you want to do is control the content, you can link your domain to it.

Layout is the organization of those elements on a page. Gandi offers a WYSIWYG editor that lets you organize elements in a graphic interface and insert some rudimentary code in the form of Gandi Site

Applications, which aren’t necessary but increasingly common, are the software that produces a site. To have control at this level, consider using Gandi’s Simple Hosting service. If you want to try it out, you can opt for a 10 day free trial.

Servers are all the containers, virtual machines, and software those applications run on, and …

Infrastructure is the virtual and ultimately physical components those servers run on.

For these options, consider Gandi’s Cloud VPS Server.

To pick a hosting option, then, you really just need to ask yourself what level of control you need and what level you have the technical skills—or the will to acquire—to manage.

And remember: every advanced user starts as a basic user. If it seems too complicated now, you can work your way up.

If you’re up to it, we encourage you to challenge yourself. There are a lot of great resources out there to help you learn, just take baby steps and don’t go in too far over your head.

We hope in any case that with this knowledge, you may choose wisely. Of course, if you still need help, feel free to contact our Customer care team.

We have reduced the number of available system images for creation on our Cloud platform today, as previously announced.

The following images will no longer be available for use in the creation of new servers (EOL):

  • ArchLinux 32 bits
  • ArchLinux 64 bits
  • Centos 5 32 bits
  • CentOS 5 64 bits
  • Centos 6 32 bits
  • Debian 6 32 bits
  • Debian 6 64 bits
  • Debian 7 32 bits
  • Fedora 17 32 bits
  • Fedora 17 64 bits
  • OpenSUSE 12.2 32 bits
  • OpenSUSE 12.2 64 bits
  • Ubuntu 10.04 32 bits
  • Ubuntu 10.04 64 bits
  • Ubuntu 12.04 32 bits
  • Ubuntu 14.04 32 bits

Currently existing servers using these images will not be impacted and will continue to function normally. You may also create new servers from snapshots and from existing disks. We do recommend keeping your system updated for security reasons.

Supported images at creation are:

  • Debian 8 64 bits (HVM)
  • Debian 7 64 bits (HVM)
  • Debian 7 64 bits
  • Ubuntu 16.04 LTS 64 bits (HVM)
  • Ubuntu 14.04 LTS 64 bits (HVM)
  • Ubuntu 14.04 LTS 64 bits
  • Ubuntu 12.04 LTS 64 bits
  • CentOS 7 64 bits (HVM)
  • CentOS 6 64 bits (HVM)
  • CentOS 6 64 bits
  • FreeBSD 10.3 64 bits (UFS)
  • FreeBSD 10.3 64 bits (ZFS)

Starting today, all official images use the 64-bit architecture. We recommend opting for our HVM platform (images with the "HVM" suffix), on which you may also create your own images and use custom kernels.

The spirits (well, mostly just the TLD release calendar) predict many good things coming your way, dear Gandiens, many things.

So what’s in store this month? Well, .store for one, is entering the GoLive phase on June 14, 2016 at 9:00 AM PDT.

But wait, there’s more in store for .store! From now until August 14, 2016 at 4:59 PM PDT, .store domains will be on sale for just $14.99 per year when you buy it in the GoLive phase. Normally, the GoLive price for .store will be $76.95 per year, so that’s 80% off, right off the bat.

With a promo that good, we predict that you will find the .store of your dreams this summer.

Find out if there's a .store in store for your future?


.コム (.xn--tckwe) is the rare but increasingly common “translated” domain name. This time around, .コム is the Japanese translation of .com.

Previously, Sunrise and Godfathering periods limited registrations to brand owners and owners of corresponding .com domains. Now .コム is open to all for it’s now regular price of $16.79 per year at A rates.

Register a .コム?



The extension .gdn has been around for a little over a year now at this point, but Gandi is happy to now offer .gdn domains. The GDN in .gdn stand for “global domain name.”

Domains in these extensions will be available for $13.09 per year at A rates.


Register a .gdn?



Gandi has long enjoyed the support of a diverse, varied, and global crowd. However, one obstacle our fans have long faced outside of the countries in which we’ve opened offices is the necessity to convert to one of the five currencies we have offered up until now.

Those currencies have historically been:

  • CNY (¥)
  • EUR (€)
  • GBP (£)
  • USD ($)
  • TWD (NT$)
  • CHF

Today, we have some good news: we’re expanding that number to sixteen with the addition of ten new currencies:

  • AUD (AU$) Australia
  • CAD (CAN) Canada
  • HKD (HK$) Hong Kong
  • INR (रुपया) India
  • JPY (¥) Japan
  • NOK (Kr) Norway
  • NZD (NZ$) New Zealand
  • SEK (Kr) Sweden
  • SGD (S$) Singapore
  • TRY (TL) Turkey

For those tempted to check prices by converting the prices visible on our site for a particular currency (USD for example) into another, you should be aware that our pricing will not be adjusted for these currencies in real time based on minute-to-minute fluctuations but will be periodically readjusted over time, so your calculations may from time to time vary somewhat from our actual pricing.

We hope with these changes to save some Gandiens out there the trouble of converting their currencies and to be able to bring more into the fold.

What do you call it when, you know, like a few people get together. And they do something. No, not a company or an organization, that’s too specific. Not a team either. Oh, right! A group.

And what do you call it when a group gets a domain name? A .group. If your group wants to be a .group, now’s the time. The new TLD .group is now entering the GoLive phase as of June 8 and will now be available for $25.24 per year at A rates.

And what’s that place where you get your hair and nails done? Or maybe it’s like a literary discussion group? That’s right, a salon. Well, make your salon a .salon too because .salon is also in the GoLive phase as of June 8, meaning .salon domains are now available for $63.55 per year at A rates.

Whether you have a group or a salon or both, either one can get that dot in front of it.

Register a domain under one of these TLDs?:


In the past 30 or so days since we reported on recently-delegated TLDs there have been some pretty high-profile strings delegated to the root. Their high desirability and the competition to lock-down lucrative virtual real estate this month makes it seem like a big game of Monopoly. Let’s take a look.


.blog — May 18

This TLD is an obviously valuable property. Of all new gTLDs, .blog would probably be considered the Boardwalk or Park Place of the board, so it’s no surprise that ICANN received nine applications for this TLD.

A lot of the major players submitted their bids: Donuts, Top Level Domain Holdings Ltd. (its subsidiary and technical provider Minds + Machines is a better-known name), Afilias, Radix and also Google, who received a GAC warning, presumably because of the perception that if awarded this application, they might use it to unfairly promote their blogging platforms.

In the end, Panamanian registry Primer Nivel, who also acts as registry for .legal and .news (more like the St. James Place and Marvin Gardens than another Boardwalk or Park Place), won out against the rest.

Edit: It has come to our attention that .blog was ultimately delegated to the registry with the punny name Knock Knock, WHOIS There, a subsidiary of Automattic creators of the popular open-source blogging platform Wordpress.


.dot — May 18

Another one that’s tempting to think of as fairly desirable, maybe the awkwardness of the repetition —“dot-dot”— dissuaded too many applicants. This one was between Google and DISH Network. In November 2014, DISH Network won an auction, paying $700,000 for .dot. Now, ICANN has delegated .dot to the root zone.


.shop — May 23

With the prevalence of online shopping, it’s no surprise that there were also nine applicants for .shop as well, including, again, many of the usual Monopoly players: Amazon, Donuts, Radix, Google and Famous Four Media. But one applicant stood out for wanting this more than anyone: GMO Registry. GMO wanted .shop so badly, they applied for it twice: once as a community application (we discussed that back in April) and once as a “standard” application.

Perhaps not surprisingly, then, GMO prevailed (their community application was approved). But .shop is not quite the prime real estate it seems. Uniregistry’s application for .shopping has also been approved and is pending delegation and so has Amazon’s application for .通販 (.xn--gk3at1e) which means “online shopping” in Japanese.


.realestate — May 23

Speaking of real estate, .realestate also joined the ranks of delegated TLDs this month, with dotRealEstate LLC prevailing against three rivals. This was the sole application which did not receive a Community Objection by the National Association of Realtors, so this organization was apparently their favored vehicle for their association.


.games — June 2

Interestingly enough, after the debacle of .game’s scheduled release by the registry, withdrawal, re-coordination, and re-release that concluded recently, on June 2, .games was delegated to the root.


.ups — May 28, .netflix — May 31

We’ve generally refrained from discussing brand TLDs much here, but two big brand names joined the root zone as TLDs this month: .ups and .netflix. It’s not clear what companies will do with their brand TLDs, if anything besides sit on them, but should either UPS or Netflix decide to make use of these TLDs, you can be sure they will be high-profile.

Those are the changes to the great, big Monopoly board of new gTLDs this month. You can keep track of future developments on this page from ICANN.


Remember: these are new TLDs on the cutting edge of having been added by ICANN. As such, any discussion of one of these TLDs should not be interpreted as meaning any of these extensions will be imminently available on Gandi (though we, of course, try to offer all the extensions we possibly can).

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