Some of the Simple Hosting infrastructure is affected by a technical problem. Our team is working to resolve it now. We will update this post with the status. 

We apologize for the inconvenience.

Update 12:50 CEST : A network equipment was faulty. Our technical team fixed the issue. The service is now available. 

We received an alert by our monitoring concerning the Baltimore/USA datacenter.

We lost contact with 11 physical machines.

We are currently analyzing the issue with the technical team.

Sorry for the inconvenience this issue may cause to you.

UPDATE : one of our technical team members is on its way to the datacenter.

UPDATE : we lost in fact a network unit, a switch on which the redundant system did not work as expected. The physical nodes are coming back.

Hosting operations are temporairly unavailable at Baltimore. Due to this, servers in that datacenter can not perform modifcations of their vm (stop, start, ressource addition, etc.). Paris and Luxembourg are not affected.

Please accept our apologies for the inconvenience

[17:20 CET] All servers returned to operational status. 

Due to a power outage in TH2 (Paris) some operators still experience some difficulties.

For this reason you can experience some difficulties to reach gandi through some networks.

Team are working to mitigate the problem.

Hosting operations are unavailable. Due to this you can't do any modification on your vm

(stop, start, ressources add, etc.)

Please accept our apologies for the inconvenience

We lost contact with 7 physical machines hosting PaaS/SimpleHosting instances (no impact on IaaS platform when we analyze the behavior).

Our technical team is currently analyzing deeply the issue and will fix it as soon as possible.

One of our technical team members from Luxembourg is on its way to the datacenter.

Update 19h50 : it seems that we lost a network unit (switch). To be confirmed once our system/network administrator is on site.

Update 20h30 : the network unit has been replaced, all is now working again. Postmortem analysis will be done asap.

Due to an equipment failure, simple hosting was in degraded mode form 15:52 to 19:00 CEST.

The failure wasn't detected by our monitoring. Our team will analyse the problem and do the necessary.

Please accept our apologies for the inconvience

15h30 Paris time : We are currently experiencing an issue on the IaaS/CloudServer backend.

The operations are slowed down.

Our technical team is analyzing the issue and will fix it as soon as possible.

Sorry for the inconvience this issue may cause to you.

UPDATE 17h12 Paris time : we found the source cause of the issue impacting the IaaS operations, they are now well executed, unless the virtual disk creation.

We are still analyzing this problem.

UPDATE 17h54 : we fixed temporarily the issue, a real fix and a new release of this hosting backend will be done asap.

An incident is currently underway with one of our storage units.
Our teams are at work to fix the problem.
Do not try to reboot your servers.

Please accept our apologies for the inconvenience.

Update 10:30 CEST: incident resolved.