[RESOLVED] Emergency maintenance: internal system
We will operate an emergency maintenance today, 25 July, at 3pm PDT (22:00 UTC).
This maintenance will have a limited impact on the website for a few minutes.
Sorry for the inconvenience.
[COMPLETE] Scheduled downtime for system-wide maintenance
We will be performing some maintenance on our information system database. This will be taking place between 2:00 PM PDT and 9:00 PM PDT on Wednesday July 23rd.
Essentially, this maintenance will impact administrative functions on Gandi products and services, which may be disrupted periodically for some time during this timeframe.
During these downtimes, it will not be possible to perform any purchase, renewal, management, or administration of domain names, hosting services, SSL certificates, Gandi Mail or Gandi Websites.
The public API will also be unavailable and the generation of zones associated with domains will be affected.
However, sites hosted with Simple Hosting or on VPS virtual machines as well as Gandi's DNS servers will not be affected and will run as normal
Reception and transmission of emails may be temporarily affected but rest assured that no mail will be lost.
For the duration of this maintenance, access to our support will also be limited and periodically unavailable and so we have put in place an emergency email address at support@support.gandi.net.
We also encourage you to follow our Twitter account @gandinoc where we will be keeping everyone up to date on the progress of the maintenance.
We apologize for any inconvenience this maintenance may cause and ask that you bear with us while we improve our services.
Update :
The maintenance started at 11.02PM CEST and has been completed at 00.08AM CEST.
Please report any isue you may encounter to our email support.
[RESOLVED] Emergency maintenance: internal storage
Our operations team will perform an emergency maintenance on storage units today, Monday 9 June 2014.
Network Major Upgrades
We will be performing major network upgrades to our backbone network in Paris during the night of 23-24 March 2013.
The purpose of this work is to replace our current (aging) backbone network routers with newer generation equipment allowing for increased capacity, performance and resilience. During this time, all Gandi services in Paris will experience brief periods of network unavailability and/or instability as the migration proceeds.
This activity will not impact the individual Gandi services themselves, but rather only the network connectivity between the internet and those services. As a result, there will be no need for hosting customers to restart their IaaS or PaaS servers/instances. Services in our Baltimore datacentre will not be directly affected by this maintenance, but some periods of routing instability and reconvergence may be experienced, though these will be far less prevalent than for the Paris services.
This migration will commence at 01:30 CET (00:30 GMT) on Sunday 24 March 2013, and we estimate between 10 and 15 minutes of major network outage during the initial migration, followed by a number of brief periods of network instability during the remainder of the migration. The entire migration activity should last approximately 90 minutes, but no more than two hours.
Operations will be ended at 05:00 AM CET (04:00 AM GMT).
We apologise in advance for any inconvenience this may cause.
EDIT 03:08 AM CET : maintenance ended
Wiki maintenance today
We will be carrying out maintenance our online documentation at http://wiki.gandi.net today between 14:00 and 15:00 Paris time. Consequently, the interface will not be available during this period.
[Resolved] Fibre Cut - Telehouse2 <->Equinix
Due to a fibre cut between Telehouse2 and Equinix in Paris, some Gandi services are disrupted. We are attempting to mitigate as much as possible, but some services are dependent on this inter-site connectivity. Our fibre suppliers are working to resolve the issue as soon as possible.
14:00 CET (13:00 GMT): Connectivity has been restored.
Partial Power Failure at Equinix PA2
We have experienced a partial power failure at Equinix PA2 at 10:07 CEST this morning. The power failure lasted a few seconds, but had a knock-on effect on some equipment, notably some older generation equipment with single power supply causing them to reboot, and lose network connectivity with some backend services.
Our teams are working to restore all affected services.
Partial electrical outage
One of our Paris datacenters has experienced a partial electrical outage that impacted some of our servers.
If one of your Gandi services has been impacted by this outage, please refrain from taking any action: we are in the process of recovering it.
Please accept our apologies for the inconvenience.
Fiber Cut in Paris
Due to a fiber cut in Paris, some domain registration activities may be unavailable or unresponsive as the registries concerned are not accessible via the internet or peering points. Connections via the PANAP and SFINX peering exchanges are especially affected. We are monitoring the situation and will update when we have more information. (Note that this fiber cut has an impact on many providers, and not only Gandi.)
Update: 10:10 CET: Connectivity restored for most peers at SFINX. Panap still has several peers down. Connectivity to registries should be operational now.
Incident on Network Equipment 26 Feb 2010
Some customers may have experienced some degradation or a brief outage of the Gandi Mail service for mailboxes located on the affected switch module. The Gandi Website may also have experienced slower performance.
The affected card was replaced and all services are now fully operational as of 19:54 CET.
We apologise for any inconvenience this may have caused, and we are investigating with our supplier as to the cause of the hardware fault.
