The Gandi Mail service is currently under heavy load due to a multitude of botnets in Asia (principally India, Iran, and Vietnam) and Eastern Europe.  As a result the number of connections to the Gandi Mail service is multiplied ten-fold resulting in disruptions of service.  We currently do not have an efficient technical solution to deal with this kind of traffic anomaly.  We are investigating possible solutions and will be deploying them in the coming days.

We apologise for the inconvenience caused.

Update 3 October 2011, 16:30 CET:  Although the heavy load has subsided for the time being, we are leaving the service status indicator in orange for the time being while we monitor and attempt to implement a reliable solution over the coming days.

Due to the effects of a a number of large spam botnets, customers will have experienced delays in mail delivery.  The delays are due primarily to the farm of mail filter servers, which are in place to weed-out the spam, virii and malware attached to emails, becoming heavily loaded dealing with the mails received by these botnets.  Specifically these botnets appear (at first analysis) to be related to a large number of trojans infecting mobile devices around the world.

Our teams have been working to, initially, add additional mail filter servers and incoming spools to keep with the increased load caused by these botnets.  Over the coming hours and days we will be working to implement more robust solutions to combat this kind of anomalous traffic.

We apologise for the inconvenience that these delays may have caused.

30 to 40 minutes mail delivery delays are expected today.

We will receive tomorrow (Tuesday 27th) new machines which will serve to resolve the recurring mail delays we have been experiencing since the last few days.

Please accept our sincere apologies for those inconveniences.

The Gandi team

On Wednesday, September 14th starting at 21:00 GMT (2PM PST / 5PM EST) and lasting for a maximum of 3 hours, Gandi's RoundCube webmail platform will be unavailable.

There will not be any interruption in the reception of emails, and you will see them in your RoundCube interface once it is made operational again.

During this time, you may consult your mails via another webmail, or any client mail (Apple Mail, Thunderbird, Outlook, etc.).

We are currently experiencing an anomaly with the GandiMail service affecting mail reception.  Our technical team is investigating the issue.  Incoming mail is currently being deferred while the affected subsystem is being diagnosed.  Outgoing mail is not affected by this incident.

We sincerely apologise for any inconvenience.

Update 11:00 CET:  Mail reception has resumed, and incoming mails are being delivered, though with a bit of delay whilst the backlog is cleared.

Update: 15:30 CET:  The incoming mail systems have now been returned to normal operation.  The interruption was due to a dysfunction of the anti-spam/policy subsystem which created a backlog of mail queues on the inbound spools.  The backlog has now been cleared.

We are currently experiencing issues with the Mail Redirection service for some destination ISPs, notably Wanadoo/Orange and AOL.  Mails redirected to a destination at these ISPs are being refused by the ISP.  We are currently investigating the issue.

Update: 12:00 CET:  We have determined that following a configuration change at Orange/Wanadoo, our mail redirection servers have been blacklisted at that ISP.  We are currently attempting to work with Orange to resolve the situation.

Update: 30 Aug, 12:45 CET:  Orange/Wanadoo has removed the blacklist for our mail servers and the mail backlog caused by the block is starting to reduce.  We estimate the situation will return to normal within the next couple of hours.

One of our storage unit is not responding.

Our teams are on the way.

EDIT: the unit is back, problems with a network card

We are experiencing an incident with certain network switching equipment.  Some services are partially affected, notably the Blogs and IPv6 GandiMail services. 

Update 13:08 CET (12:08 GMT):  The incident has been resolved.

We are working to resolve the issue as soon as possible, and apologise for any inconvenience.

EDIT : cancelled

Due to an important update to the database structure, GandiMail services are experiencing temporary disruption.  Our technical teams are working to minimise the impact as much as possible, but there will be some delays of around 15 to 20 minutes for mail delivery into mailboxes whilst the work on the database is in progress.

We apologise for the inconvenience caused.

Due to an incident witha management system, we have temporariliy suspended email delivery to GandiMail boxes.  New mails will be stored in the incoming spools and will be delivered when the issue has been resolved. 

We apologise for any inconvenience this may cause.

Update: 16:00 CET (15:00 GMT) - the issue has been resolved and the mail services are operating normally.