Due to a problem with Gandi's internal DNS, all of Gandi's services that use its domain name have been impacted. We are currently in the process of bringing them back online.
 
No server or customer domain name have been affected, nor have any emails been lost; there will be a delay in the reception of mails, however, as there are many waiting in the queue to be delivered.

We apologize for any inconvenience this may have caused.

On Wednesday, September 14th starting at 21:00 GMT (2PM PST / 5PM EST) and lasting for a maximum of 3 hours, Gandi's RoundCube webmail platform will be unavailable.

There will not be any interruption in the reception of emails, and you will see them in your RoundCube interface once it is made operational again.

During this time, you may consult your mails via another webmail, or any client mail (Apple Mail, Thunderbird, Outlook, etc.).

We are currently experiencing an anomaly with the GandiMail service affecting mail reception.  Our technical team is investigating the issue.  Incoming mail is currently being deferred while the affected subsystem is being diagnosed.  Outgoing mail is not affected by this incident.

We sincerely apologise for any inconvenience.

Update 11:00 CET:  Mail reception has resumed, and incoming mails are being delivered, though with a bit of delay whilst the backlog is cleared.

Update: 15:30 CET:  The incoming mail systems have now been returned to normal operation.  The interruption was due to a dysfunction of the anti-spam/policy subsystem which created a backlog of mail queues on the inbound spools.  The backlog has now been cleared.

We will need to suspend activity on our website twice this week, in order to perform some maintenance on our databases.

The first maintenance will occur on Wednesday September 7th at 1:00 AM GMT (Tuesday 6:00 PM PST / 9:00 PM EST).

The second maintenance will take place the following day at the same time. (cancelled)

These interruptions will not affect any other of Gandi's services.

EDIT : Maintance ended.

We are currently experiencing issues with the Mail Redirection service for some destination ISPs, notably Wanadoo/Orange and AOL.  Mails redirected to a destination at these ISPs are being refused by the ISP.  We are currently investigating the issue.

Update: 12:00 CET:  We have determined that following a configuration change at Orange/Wanadoo, our mail redirection servers have been blacklisted at that ISP.  We are currently attempting to work with Orange to resolve the situation.

Update: 30 Aug, 12:45 CET:  Orange/Wanadoo has removed the blacklist for our mail servers and the mail backlog caused by the block is starting to reduce.  We estimate the situation will return to normal within the next couple of hours.

Between 23:00 CEST and 02:00 CEST on Wednesday Jun 29, we will perform maintenance on one of our databases.

During this maintenance window, services should be unreachable for a maximum of 40 minutes. During this period, the following Gandi services will NOT be available : managing services with the website www.gandi.net (domains, hosting, blog, mail, redir) or by the reseller API (domains, mail, ...) or by the hosting public API.

We apologize for any  inconvenience.

One of our hosting filer in Baltimore have an hardware incident.

Our technical team is currently investigating the problem and fixing it.

Update : The situation is now back to normal.

We are planning a couple of scheduled maintenance windows to perform software upgrades on core and distribution network equipment.

The planned maintenance windows are as follows:

Monday 16 May 2011, 05:00 - 06:00 GMT.  For operations in Baltimore - Expected impact is minimal, though potentially up to 10 minutes of connectivity disruption in case of the need to roll-back the upgrade.

Update 07:00 UTC:  The upgrade on the Baltimore Core was successful.  We have delayed the upgrade to the Distribution, however as there will be an impact on downstream equipment.  We will schedule a new maintenance window for this equipment.

Thursday 26 May 2011, 00:00 - 02:00 GMT - to perform software upgrades to distribution hardware in Paris.  As with Baltimore, minimal impact is expected, but may incur up to 10 minutes of connectivity disruption in case a rollback is required.

Update 01:42 GMT (03:42 CET) - we have upgraded one of the distribution switch systems to the new software.  We will reschedule the other two switching systems for a later date.  Currently hosting operations (stop/start/restart/create, etc.) are suspended and will resume once the systems have stabilised and our teams have verified the integrity of the architecture.  We will keep you updated.

Update: 02:00 GMT (04:00 CET):  Hosting Operations have been resumed.  No further maintenance work is scheduled for tonight.

Friday 27 May 2011, 03:30 - 05:30 GMT - software upgrades on the core routers.  Impact will be localised to external transit and/or peering connectivity for each the associated routers.  Traffic will be re-routed to alternative paths, but minor route disruption is to be expected as routing reconverges.  There will be up to six minor disruptions of this kind during this maintenance window as each router will need to be reloaded during the upgrade.

Update 05:04 GMT:  The core router software upgrades have been completed and this maintenance is now terminated.  The remaining distribution systems from yesterday's maintenance window are postponed for a future date and will be announced separately.

We apologise for any inconvenience.

Our transatlantic connections are currently degraded due to multiple fibre cuts with separate providers.

One connection (Paris Equinx to Baltimore via Yellow) is out of service due to a cut on the Yellow submarine cable system and our supplier estimates 14 days to resolution. 

A second connection (Paris Telehouse2 to Baltimore via AC2 and TAT14) is currently out of service due to a fibre cut along the I-295 corridor between Washington and Baltimore. The supplier of this circuit has engineers in the field currently working to resplice the broken fibre cables, but we have not yet received an estimated time to fix.  This fibre cut is also impacting one of our IP transit connections in Baltimore.

A third connection (Paris Equinix to Baltimore via Apollo South) is working, but is experiencing BER (Bit-Error-Rate) on the line trace.  We have raised this issue with the supplier to investigate further. 

During this time, network performance between Baltimore and Paris is degraded and may show signs of packet loss and/or retransmissions.  We will keep you updated as we receive further updates from our suppliers.

We apologise for any inconvenience.

Update: 05:54 GMT (07:54 CEST):  The supplier for the connection Paris Telehouse2 to Baltimore via AC2/TAT14 has reported that the engineers have exposed the fibre and have begun prepping for splicing.  The splicing operation will commence within the next hour.

Update: 06:10 GMT (08:10 CEST):  Our supplier of the Paris Equinix to Baltimore connection via Apollo South has indicated a fibre cut in Washington affecting protected and unprotected services which explains the performance degradation on this circuit.  They have not yet provided a time to fix.

Update 06:55 GMT (08:55 CEST):  The supplier for the circuit via Apollo South has reported that splicing work is commencing and have provided an estimated time to repair of approximately six hours.

Update 07:35 GMT (09:36 CEST):  The supplier for the circuit over AC2/TAT14 has indicated that resplicing has commenced.  They have not yet indicated an estimated time to repair.

Update 08:34 GMT (10:34 CEST):  Our connection from Paris Telehouse2 to Baltimore via AC2/TAT14, and the affected IP Transit connection at Baltimore have both been restored.  Our supplier indicates that splicing work is still ongoing and we are monitoring the situation closely.  The connection from Paris Equinix to Baltimore via Apollo South is on the backup fibre path between Washington and Baltimore currently and resplicing of the fibre cut in Washington is ongoing.

Update 15:18 GMT (17:19 CEST) : The circuit via Apollo South is now  restored since 09:21 GMT (11:21 CEST).

We are experiencing an incident with certain network switching equipment.  Some services are partially affected, notably the Blogs and IPv6 GandiMail services. 

We are working to resolve the issue as soon as possible, and apologise for any inconvenience.

13:08 CET (12:08 GMT):  The incident has been resolved.