We will be performing scheduled maintenance on all of our edge routers on Monday 16 August from 00:00 to 03:00 GMT (02:00 - 05:00 CET/Paris).  During this window, each of our edge routers will be reloaded to upgrade the software with an expected outage of transit connectivity and peering on that router for up to fifteen minutes.  After each router has been reloaded, we will wait for traffic to stabilise across all routers before performing the operation on the next router.

Customers should not encounter any significant impact to Gandi services other than a brief interruption of traffic on directly affected internet paths as the traffic is rerouted through other connections. 

The Gandi Team

Updated: 06:30 16 Aug 2010:  The maintenance has been completed and all routers are now operating normally.

The incident is still underway at the TH2 datacenter, but we have been able to relaunch domain name operations.

Please accept our apologies for the inconvenience.

Some customers may have experienced some degradation or a brief outage of the Gandi Mail service for mailboxes located on the affected switch module.  The Gandi Website may also have experienced slower performance.

The affected card was replaced and all services are now fully operational as of 19:54 CET.

We apologise for any inconvenience this may have caused, and we are investigating with our supplier as to the cause of the hardware fault.