An incident is currently underway on our blog platform and our team is working on the problem. We will have more information for your shortly.

update: the incident in the database that caused the problem was rapidly resolved.

We are currently experiencing issues with webmail authentication.  Our teams are working to resolve the problem as soon as possible.  This issue does not impact reception of your emails, but only accessing them.

We apologise for the inconvenience.

Update 29/02/2012:  13:30 GMT:  The issue has been stabilised since the end of the afternoon yesterday.  We are nevertheless working on the platform to avoid furture recurrence of this issue.

We have a temporary emergency halt on the hosting storage system (filers).  We recommend that you do NOT attempt to restart your server.  The impacted servers should recover in the next few minutes.  We will update you with further information as soon as possible.

[edit 00:00] The services are fully restored as of 21:20 CET. Most users were back to nominal function before 19:30, but some took longer to start. Identifiable blocked systems were managed and restarted manually. Please restart your services if they are still unavailable at this time, and contact support if your server is not available and cannot be restarted.

One of our mail filers has experienced a failure of its network interface card, impacting 800 mailboxes.  Our engineers are on site to replace the defective card, and the service should be operational in the next couple of hours.

We apologise for the inconvenience caused.

Due to a fibre cut between Telehouse2 and Equinix in Paris, some Gandi services are disrupted.  We are attempting to mitigate as much as possible, but some services are dependent on this inter-site connectivity.  Our fibre suppliers are working to resolve the issue as soon as possible.

14:00 CET (13:00 GMT): Connectivity has been restored.

One of our older generation storage systems encountered a fault.  Our teams are on site investigating.  We recommend that customers refrain from issuing start/stop/restart operations if their servers are unresponsive during this incident.  The customer servers will regain access to their disks after the fault has been resolved.

One of our transit suppliers has scheduled emergency maintenance during the night of 24 to 25 November, starting at 23:00 GMT and ending at 02:00 GMT.  During this maintnenance, the Gandi network may experience some instability for up to an hour.

We apologise for any inconvenience that may be caused.

Following a network incident with one of our IP transits, Gandi's network is currently unstable. Our team is currently fixing the problem.

12:55 GMT:  Our transit operator has resolved the incident.  All of our connections are again operational and stable.

A DDoS attack is currently underway on our web forwarding servers. Our other services do not appear to be affected at this time.

We are currently experiencing a problem with the domain name registration process with some of our extensions.  

We are doing everything possible to return the service to normal as soon as possible. Please accept our apologies for the inconvenience.

15:00 GMT: The service is returning to normal