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We are currently experiencing difficulties with one of the filers. Our teams are currently on site to resolve the incident.

We strive to restore the situation as quickly as possible and sincerely apologize for the inconvenience

 

EDIT:  The incident has been resolved. An email was sent to customers impacted.



We will be performing electrical maintenance during the night of 19 to 20 January 2011, from 00:00 CET to 03:00 CET (23:00 GMT to 02:00 GMT).

 

Hosting operations will be suspended for approximately 15 minutes during this maintenance window.

 

There will be no impact on servers themselves, but you will be unable to issue commands (reboot, start, stop, create) or modify resources during this time.

 

We apologies in advance for any inconvenience this may cause.


We have lost contact with a rack for the hosting service -- our technical teams are on site to repair the issue.  As soon as we know if the problem is related to the network or the servers, we will migrate your server or reconnect the rack to reestablish service.

 

Please do not execute any operations on your server (stop/reboot) in the meantime, we will restart your server if necessary.

 

We apologise for any inconvenience caused.

 

Update: 13:00 CET (12:00 UTC) :  The servers are now reachable.  The brief outage was due to a partial electrical failure which is being investigated.  The outage only affected the network connectivity for the affected servers.


One of the racks in our datacenter is currently experiencing an electrical incident affecting some of the servers in that rack.  Our technical teams are investigating and working to bring the affected servers back online as soon as possible.  We recommend that you refrain from stopping/rebooting your VPS servers, and these operations will be automatic when the affected VPS servers can be migrated.

 

Updated: 13:00 CET (12:00 GMT):  The power has been restored to the affected servers.  Our technical teams are investigating the cause of the outage.



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